Do You Need Support?

Please feel free to contact us. We will assist you as soon as possible.

Support by email or phone

If you have a question for our support, please send an email to:


We are available by phone from Monday to Friday from 08:00 to 17:00 at:
+49 800 4099 580.


You can get help at our support line during our office hours. Please select:

  • 1 for support in the software area
  • 2 for support in the control area
  • 3 for support in mechanics
  • 4 for sales support.

team support

Ticket System

We use a ticket system internally. When you send a question to our support, it is processed via our ticket system. You receive a reference number and the problem solution is documented and traceable.


Remote Access

For the support of our customers we use the remote maintenance software TeamViewer from TeamViewer GmbH. This product meets high security standards. You can find more information about TeamViewer on the manufacturer's website.



senswork needs access to your PC? Please install the following software on the target PC (Windows): TeamViewer Remote Access

Other Services

Do you need a feasibility study, training or advice? Then visit our service page.